GENERAL TERMS AND CONDITIONS (AGB)

These conditions apply to all purchases from Special Futures GmbH, operating under the name BOUCHE, exclusively for private (non-commercial) customers. The ordered goods are not intended for commercial resale. For business (B2B) customers, please contact us directly at sales@drinkbouche.com.

This document governs the use of our website (https://www.drinkbouche.com/) and all purchases made through it – regardless of the digital medium, device, or access platform used. The terms "we", "us", and "our" refer to BOUCHE. By using this website or placing an order, you accept these terms and our privacy policy.

If you disagree with any part of these terms or the privacy policy, please do not use our website or place any orders.

SECTION 1 – PRICES & SHIPPING All prices include statutory VAT and are final at the time of your binding order. Shipping costs vary depending on the method, size, and weight of your order and are shown at checkout.

Since our goods are perishable food products, there is no right of withdrawal in accordance with § 312g Abs. 2 Nr. 2 BGB. In case of defective goods, we will cover the shipping costs and provide a full refund or replacement.

SECTION 2 – PAYMENT We accept various payment methods, including Apple Pay, Google Pay, credit card, direct debit, prepayment, invoice, Giropay, Paydirekt, and PayPal.

In the event of late payment, we reserve the right to charge interest at 5 percentage points above the base interest rate set annually by the Deutsche Bundesbank. We also reserve the right to claim further damages caused by the delay.

SECTION 3 – EXTERNAL LINKS Our website may contain links to third-party websites. We assume no responsibility for their content and accept no liability for damages resulting from their use.

SECTION 4 – DELIVERY & FORCE MAJEURE Delivery is made to the shipping address you provide. In exceptional cases (e.g., natural disasters, war, strikes), we reserve the right to cancel orders. In such cases, payments already made will be refunded promptly.

Due to the perishable nature of our products, returns are not accepted. Returned goods are not restocked.

SECTION 5 – RETENTION OF TITLE The goods remain our property until full payment has been received.

If you receive a damaged or defective product, we will replace or repair it free of charge.

SECTION 6 – WARRANTY & RIGHTS OF RETENTION In the event of defects, you are entitled to a replacement or repair free of charge. No warranty claim exists if the product corresponds to the agreed quality at the time of transfer of risk.

You may only withhold payments if they arise from the same contractual relationship.

SECTION 7 – LIABILITY We are only liable for damages caused by gross negligence or intent, or if required by law (e.g., injury to life, body, or health).

We are not liable for minor negligence or minor defects. Manufacturer warranties are separate and do not constitute a guarantee from us.

Personal liability of our employees for minor negligence is excluded.

SECTION 8 – APPLICABLE LAW & JURISDICTION All contracts are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.

If no address is provided in Germany, or if your residence changes after the conclusion of the contract, the place of jurisdiction is the registered office of the online shop operator.

SECTION 9 – DISPUTE RESOLUTION The EU provides a platform for online dispute resolution. We are not obligated to participate in such proceedings but prefer direct communication with our customers.

SECTION 10 – CHANGES TO TERMS We reserve the right to change these terms at any time. The version valid at the time of your use or order applies.

SECTION 11 – FEEDBACK & CONTACT We welcome suggestions, questions, and feedback. Please contact us at bonjour@drinkbouche.com.

If any clause of this agreement is deemed invalid, the remainder of the contract remains valid. Amendments and additions must be made in writing.